Should be interesting. The phone rep says “even your mother could do it” — refering to the do-it-yourself kit. “otherwise it’s 200 dollars installation fee to have the guy come out to your house”. “BTW, what’s your tech support number??” “MOM may be calling you!” I said that she’d try the self install and bit my lip. I had her spin the pc mini tower around for a look at the business end and a dry-run to see which cable goes into which receptacle. I drew a simple schematic drawing and with goesinta labels. “When the CD comes, Mom, just pop it in and follow the step-by-step…” (and keep my fingers crossed)